SHIPPING

 

Where does Kevin Russell deliver watches?

We ship anywhere in the world.

How much does the shipping cost?

We take over the shipping - it is free for you.

Do I have to pay customs duties and taxes?

For the shipping to all countries we take over customs duties and taxes, as far as we can control this ourselves. In some countries, there is still a fee that can not be covered by our side.

Please note that if you order to a delivery address outside the EU, you may be subject to import duties and taxes, which will be charged when the shipment arrives at your delivery address. You are responsible for the payment of these import duties and taxes. It should be noted that Kevin Russell Watches have no control over these charges, and since these fees are different for different countries, we can not predict the amount. We recommend that you contact your local customs office for more information.

How long does the delivery take?

Usually we ship within one business day. The delivery time for Germany is 1-2 working days.

For all other countries, please refer to the shipping time from the following list:

Country Standard Shipping Premium Shipping

Country Standard Shipping Premium Shippin
Germany 1
Austria 2
Swiss 4 2
Great Britain 2 – 3
USA 10 – 12 6

 

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Country Standard Shipping Premium Shippin
Australia 11 7 – 9
Belgium 2
Bulgaria 4 – 5
Denmark 2 – 3
Estonia 4 – 6
Finland 4
France 3
Greece 6 – 8
Ireland 3 – 4
Italy 3
Japan 8 6
Canada 10 5 – 7
Croatia 2 – 3
Latvia 3 – 5
Liechtenstein 4 – 5 2 – 3
Lithuania 4 – 5
Luxembourg 2 – 3
Malta 4 – 6
Monaco 3 – 4
Netherlands 2
Norway 7 – 8 4 – 5
Poland 2 – 3
Portugal 4 – 5
Romania 3 – 4
Russia 15+ 5 – 15
San Marino 5 – 8
Sweden 3
Slovakia 3
Slovenia 3
Spain 4 – 5
Czechia 2 – 3
Hungary 3
Cyprus 3 – 11

 

RETURNSWhat is your return policy?

We want you to love your Kevin Russell Watches. If for any reason you are not satisfied, you can return all Kevin Russell watches for the full price within 30 days of receiving the order, provided the items are unused and in their original condition. Unfortunately, we can not offer returns for pre-ordered items sold at a discount; although of course there are exceptions where we have made a mistake.

How does the returns process work?

Return packages must be sent to Backnang, Germany. The costs associated with the return are at the expense of the customer. You can ship with the forwarder of your choice. For your safety, you should obtain a tracking number so that you are protected against theft or loss during delivery to us. All returns must be unused and in original condition.

How do I organize a return?

Please send an e-mail to info@kevinrussellwatches.com

How do I exchange an article?

We do not operate a standard exchange service. If you want to order an article in a different size or color, just order a new order in our online store. We can only accept the exchange if the item you have returned is unused and in new condition. We will send you a return label for the original article (free of charge) and no restocking fee will be charged.For further questions send us an email to info@kevinrussellwatches.com and we'll be happy to help